Support
Something go wrong? We'll make it right.
Issue with your transaction — reach out and we'll take care of it. Send us the details below and we can pull up your exact transaction.
What to include
The more of this you can give us, the faster we can find the transaction and resolve it. Send whatever you have — missing a detail or two is fine.
1
Machine details
- Machine ID — the ID shown on the unit, if you can see it.
- Exact location — the building name, floor number, or specific room where the machine is placed.
- Product row — which row or shelf the item was in.
2
Transaction details
- Date and time — as close to exact as you can get it.
- Dollar amount — the exact amount charged or lost.
3
Issue and resolution
- Problem description — a clear statement of what went wrong (for example: the item never dropped, or the card was charged twice).
- What you'd like us to do — a refund, a replacement, or just a heads-up so we can fix the machine.
4
Contact information
- Full name
- Phone number
- Email address
Copy this into your email
Fill in what you know and send it to sales@standalonestore.com.
MACHINE DETAILS Machine ID: Exact location (building, floor, room): Product row: TRANSACTION DETAILS Date and time: Dollar amount charged or lost: ISSUE What went wrong: What I'd like resolved: CONTACT INFORMATION Full name: Phone number: Email address:
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